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Terms of Service

Terms of Service

 

PAYMENT

We gladly accept Visa, MasterCard, American Express, Paypal, or regular account payments. All prices are in Australian Dollars.

 

SHIPPING

All efforts will be made to ship your item(s) in a timely manner. Shipping is calculated by location and has been set as a flat rate according to the destination, all shipping fees will adjust at checkout once delivery address is entered.

We use Australia Post for all shipment. Please expect 5-10 day shipping and handling time for Australian customers.

International shipment usually takes 1-2 weeks and sometimes up to 4-8 weeks depending on the destination country. We use Australia Post for international shipment and provide tracking.

The timeframes are estimates and it sometimes arrives sooner or takes longer depending on customs or the postal company in your country.

PLEASE NOTE: customers pay for any customs charges, duties or taxes charged to them by their country. We do not mark items as “gifts” and put the true value of the item so that if your item is lost or damaged, we can create a claim with the carrier service.

 

SHIPPING PREORDER ITEMS

We ship the pre-order item as soon as they become available. Please note that if your order contains both in-stock items as well as pre-order items, we will be shipping the entire order once pre-order items are available.

 

CONDITION

Please read all the item descriptions carefully and note the comments on condition. All items are sold as is and we will do our best to describe and photograph everything accurately.

 

CUSTOM ORDER

We require pre-order payment for all custom order items and custom order items are not refundable or returnable.

 

REFUND

If you are not completely happy with your purchase, you may return it to us (unused and unopened) within 60 days of receiving it. We will refund the complete purchase price minus the cost of shipping. Please return the item(s) with the original invoice. For further details see our returns page.

 

DAMAGED CLAIMS ON SHIPPED ITEM

Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. If for some reason there is damage or defect to your item, please notify us immediately at tribe@simplelife.co

All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s). We will refund the complete purchase price.

 

SALES TAX

We collect GST on all orders shipped.

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